Small Animals - Booking Your Stay

Booking Information

Booking as early as possible to avoid disappointment is always the best option, however we like to think we are able to offer a fairly responsive service no matter how 'last minute' it may be.

Once we receive your booking request, we will send you an email / letter with the details you will require, to forward your 50% non- refundable deposit to secure your booking. Only upon receipt of your deposit, we will be able to confirm that your booking is confirmed. Deposit payment will act as an agreement that the customer accepts our published terms and conditions and payment policy. The remaining balance is due 14 days prior to your pet’s arrival. 

Please note that for bookings made less than 14 days prior to the arrival date the full balance will due at the time of booking.

Should you wish to cancel a booking prior to the date that your remaining balance is due, please contact us a soon as possible so that your reserved dates can be released and no further payment is required. If you choose to cancel your booking after the remaining balance has been received by us, please note that your payments will not be refunded.

In the event that we do not receive the requested balance payment for a booking, or receive communication from a customer by the requested payment date, we reserve the right to cancel your booking with the deposit remaining non-refundable.

Important Information for Boarding Rabbits

All rabbits boarding with us (and indeed any reputable boarding establishment) must first be fully vaccinated. To protect your rabbits against Myxomatosis , Rabbit Viral Haemorrhagic disease (RVHD) 1 and Rabbit Viral Haemorrhagic disease (RVHD) 2 you will need 2 vaccinations per year, Nobivac  and either Eravac or Filavac. These need to be given at least 2 weeks apart.

Full information about the required vaccinations for rabbits is available from your vet and also from the Rabbit Welfare Association and Fund (RWAF). To comply with our terms and conditions of boarding, you are required to provide your rabbits vaccination certificates each time that they board. Regrettably we will be unable to board your rabbit if proof of up-to-date vaccinations is not provided.

We expect all pets to be in a reasonable state of health on arrival or at least to be actively engaged in a veterinary treatment programme if not, and for you to make us aware of this. We request that all pets have treatment to control fleas, mites and ticks prior to boarding, again your vet can advise on this. We will administer any treatments you provide free of charge but we will expect reimbursement for any veterinary/medical charges accrued by us during your pets stay.

SAU Boarding Enquiry Form
  • Boarding Required From::
  • Drop Off Time::
  • Boarding Required Until::
  • Collection Time::
  • For Rabbit Boarders - are their vaccinations up to date::

Opening Hours

Monday to Saturday
9.30am until 10.30am
5pm until 6pm

  Sundays, Bank holidays, Christmas Eve and New Year’s Eve
9.30am to 10.30am

(closed to the Public on Christmas Day, Boxing Day & New Year's Day)

When planning your visit please allow sufficient time to settle your pet into their accommodation and to complete the required documentation within the opening hour.

Please note, we take a short break during the February half term each year,
please contact us for exact dates as this may vary slightly each year.