Booking as early as possible to avoid disappointment is always the best option, however we like to think we are able to offer a fairly responsive service no matter how 'last minute' it may be.
Once we receive your booking request, we will send you an email / letter with the details you will require, to forward your 50% non- refundable deposit to secure your booking. Only upon receipt of your deposit, we will be able to confirm that your booking is confirmed. Deposit payment will act as an agreement that the customer accepts our published terms and conditions and payment policy.
The remaining balance is due prior to or on collection of your pet(s) at the end of their stay.
In the event that we do not receive requested communication from a customer by the requested date, we reserve the right to cancel your booking with the deposit remaining non-refundable.