The remaining balance is due 14 days prior to your cat’s arrival. Should you wish to cancel a booking prior to the date that your remaining balance is due, please contact us a soon as possible so that your reserved dates can be released and no further payment is required. If you choose to cancel your booking after the remaining balance has been received by us, please note that your payments will not be refunded.
Please note that for bookings made less than 14 days prior to the arrival date the full balance will due at the time of booking.
In the event that we do not receive the requested balance payment for a booking, or receive communication from a customer by the requested payment date, we reserve the right to cancel your booking with the deposit remaining non-refundable.
In accordance with the Animal Activities Licensing (AAL) October 2008, a current and accurate vaccination card must be provided on the day of arrival and retained at the Cattery for the duration of your cats stay. Regrettably we are unable to board your cat if proof of up-to-date vaccinations is not provided. We expect all cats to be in a reasonable state of health on arrival or at least to be actively engaged in a veterinary treatment programme if not.
Our Terms and Conditions are available on this website and contain all of the information that you will require with regards to your cats vaccination requirements and conditions of boarding. Our terms and conditions include our cancellation policy for cats arriving without proof of vaccinations or not deemed to meet our boarding requirements.